Overview
Our refund & refunds policy lasts 28 days. If 28 days have passed since you received your item, we can’t offer you a full refund, exchange or replacement.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Below is a list of example situations where we can’t accept a return:
- Accidental Damage: We understand that accidents can happen. However, please be aware that if the model has been accidentally broken or damaged after delivery, it is not eligible for a return or refund. We employ thorough methods to determine the cause of damage, distinguishing between items damaged in transit and those damaged post-delivery due to improper handling. This ensures a fair and transparent process for all returns.”
- Usage and Assembly: If the model has been removed from its original packaging, assembled, or used in any form, affecting its resale condition.
- Packaging Integrity: If the original packaging of the item has been damaged after you’ve received it.
- Repair Attempted: If a repair has been attempted without our permission, the product can no longer be returned.
Please note: Only the product cost may be refunded. Unless agreed otherwise, additional postage & insurance fees are non-refundable.